Order cancellation Policy

You may request to cancel your order at any point before it has been processed and completed. Simply reach out to our team, and we'll take care of it.

SEREPHINE also reserves the right to cancel an order under certain circumstances, including but not limited to:

• The item(s) ordered are no longer in stock
• An error in pricing or product listing is identified
• A technical issue or system error affects the order
• Shipping or contact details provided are incomplete or incorrect
• The transaction appears fraudulent or unauthorized