Terms of service

Welcome to Serephine. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

1. General

This website is operated by Serephine. Throughout the site, the terms "we," "us," and "our" refer to Serephine. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms.

2. Products & Pricing

  • All products displayed on our store, including clothing and jewellery, are subject to availability.
  • We reserve the right to limit the quantities of any product we offer.
  • Prices for our products are subject to change without notice.
  • We make every effort to display product colors and details as accurately as possible; however, we cannot guarantee that your device's display will accurately reflect the actual product color.
  • Since many of our pieces are handcrafted, slight variations in design, embroidery, or finish may occur between individual items.

3. Orders

  • We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
  • Once an order is placed, you will receive a confirmation via email/SMS/WhatsApp. This confirms we've received your order, not that it has been accepted.

4. Payments

  • We accept payments through the methods listed at checkout.
  • All payments must be made in full at the time of placing the order, unless Cash on Delivery is offered and selected.

5. Shipping & Delivery

  • Estimated delivery timelines are provided at checkout and may vary due to courier delays, weather, or other circumstances beyond our control.
  • Risk of loss and title for products purchased pass to the customer upon delivery to the shipping carrier.

6. Returns, Exchanges & Cancellations

  • Please refer to our separate Return Policy and Order Cancellation Policy for full details.

7. Intellectual Property

All content on this website  including images, product designs, logos, and text  is the property of Serephine and may not be reproduced, copied, or used without prior written permission.

8. User Conduct

You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair the site or interfere with any other party's use of it.

9. Limitation of Liability

Serephine shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

10. Changes to Terms

We reserve the right to update or change these Terms of Service at any time. Continued use of the website after any changes constitutes your acceptance of the new Terms.

11. Contact Us

For any questions regarding these Terms of Service, please contact us at serephinesupport@gmail.com